Have any Questions? Please Contact with us!
We are here to help you with any inquiries you may have about our products, services, or your orders. Whether you need more information about our offerings, assistance with your purchase, or support with an existing order, our dedicated customer service team is ready to assist you.
- Contact: +1 512 373 3199
- Email: contact@neckog.com
FAQ
Neckog Industries focuses on making manufacturing smarter and more accessible for everyone, specializing in innovative solutions and offering cutting-edge products like Flovv and Flovv-e. Built on a strong foundation in defense manufacturing, we are driven to break down the barriers of high costs and complexity. Our mission is to empower creators with tools that overcome the limitations of traditional 3D printing, delivering enhanced durability, versatility, and efficiency. At Neckog, we envision a future where anyone can turn their ideas into reality, easily and affordably.
Flovv handles reaction injection molding or casting by injecting polyurethane into 3D-printed molds and is priced at $800. Flovv-e includes all the capabilities of Flovv and comes with a 3D printer for printing molds, priced at $3999.
You can place an order directly through our website by adding the desired products to your cart and proceeding to checkout.
We accept major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we support payments through Stripe, PayPal, and Google Pay for your convenience.
Once your order is shipped, you will receive an email with tracking information. You can also track your order status through your account on our website.
Pre-orders, late pledges, and secondary drop orders are non-refundable and not eligible for returns. Please review all product details carefully before placing your order.
For other products, we offer a 30-day return policy for unused and unopened items. If you wish to return a product, please contact our customer service team for detailed return instructions.
If you have any questions or need further assistance, feel free to reach out to our support team.
Order Status
After placing an order, you will receive an order confirmation email. If you do not receive this email, please check your spam folder or contact our customer service.
Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can track your order status through your account on our website.
Orders can be canceled within 24 hours of placement for a full refund. To cancel an order, please contact our customer service as soon as possible.
Refunds will be processed within 7-10 business days after the cancellation is confirmed. All refunds will be issued to the original payment method used at the time of purchase.
The terms and conditions and privacy policy for store.neckog.com will be the same as those on neckog.com. These policies cover a wide range of areas including user rights, intellectual property, user-generated content, purchases, and payment methods, as well as data collection and usage practices. For more detailed information, you can refer to the respective sections on neckog.com:
These documents outline how user data is collected, processed, and protected, and the terms of use for our services and products. If you have any questions or need further assistance, feel free to contact our support team at contact@neckog.com.
Shipping Policy
Orders are typically processed within 2-3 business days. However, for pre-orders, late pledges, and secondary drop orders, shipping dates will be notified separately. Please note that these types of orders do not follow the standard 2-3 business day processing timeline.
Domestic shipping usually takes 5-7 business days. International shipping times vary by destination and can take up to 2-4 weeks.
Shipping costs are calculated at checkout based on the weight and destination of your order. For pre-orders, late pledges, and secondary drop orders outside of the U.S., shipping costs will be invoiced and paid separately.
Yes, we offer international shipping. Shipping costs and delivery times may vary depending on the destination.
